Thank you for shopping at All Pet Paws! We want to ensure your complete satisfaction with your purchase. Please read the following Shipping and Return Policy to understand our procedures regarding shipping, returns, and refunds.
Shipping Policy:
1. Delivery Time:
We strive to process and ship all orders as quickly as possible. The estimated delivery time will vary depending on your location and the shipping method selected during checkout. Please refer to the estimated delivery time provided at the time of purchase.
2. Shipping Methods:
We utilize reliable shipping carriers to deliver your orders safely. The available shipping methods will be displayed during the checkout process, and you can choose the one that suits your preferences and needs.
3. Shipping Charges:
Shipping charges will be calculated based on the weight, dimensions, and destination of the package. The applicable shipping charges will be displayed during the checkout process before you complete your purchase.
4. Order Tracking:
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the expected delivery date.
Return Policy:
1. Eligibility for Returns:
We accept returns for most products within [X] days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Certain products, such as perishable goods, intimate or sanitary items, and downloadable software, are exempt from being returned.
2. Return Process:
If you would like to initiate a return, please contact our customer service at info@allpetpaws.com within the specified return period. Our customer service team will guide you through the return process and provide you with further instructions.
3. Return Shipping:
Customers are responsible for the return shipping costs, unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that the returned item arrives safely at our facility.
4. Refund Process:
Once we receive and inspect the returned item, we will notify you regarding the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within a reasonable timeframe. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
5. Non-Refundable Items:
Certain items are non-refundable, including gift cards, downloadable software, and items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Contact Information:
If you have any questions or concerns regarding our Shipping and Return Policy, please feel free to contact us at info@allpetpaws.com. Our customer service team will be happy to assist you.
Note: This Shipping and Return Policy applies specifically to products purchased through our affiliation with Amazon. For products purchased through other affiliate programs or third-party websites, please refer to their respective shipping and return policies.